F.A.Q.
Have questions? We're here to help! Below are the answers to the questions we get most often. If you don't find what you are looking for, just reach out and ask.
What are "concierge services"?
Our concierge services are designed to provide customized personal assistant services to busy professionals and families. We handle all the little details that can fill up a day, so that our clients can focus on what matters most to them.
What is your service area?
Our service area includes Downtown, Redmont, Mountain Brook, Homewood and Vestavia Hills. Our virtual reach is practically unlimited as we have a vast rolodex of service providers who meet our luxury standards.
What are your rates?
HUM Concierge is a membership-based service. We offer our members the options of 10 hours a month, 15 hours a month or 20 hours a month. Membership starts at $1100 a month. If you'd like to try HUM to see if it's a fit, we offer a one-time only five-hour trial package for $595.
If you need a service that HUM does not provide, we are happy to make a recommendation or a referral for you. We keep a roster of the best in the business in many different areas. Also, unlike make companies in the concierge space, we do not accept commissions or "kickbacks" from any of our vendors. If we are offered one, we request that it be turned into a discount for our clients.
What is your cancellation policy?
All HUM services are prepaid. We also understand that life can be unpredictable. As long as you cancel within 24 hours (one business day) of your scheduled service, your account will not have hours deducted.
Can you give me an idea of the kinds of services you provide?
Of course! We provide a wide array of individual and corporate services designed to meet the needs of our busy clients. We might wait at your home for the electrician, pick up dry cleaning, prescriptions and other curbside orders, or surprise a VIP with a special delivery. We tailor our solutions to your needs, so that you can enjoy the luxury of time.
How much notice do I need to give you?
In order to provide the best experience possible, we prefer to have at least 48 hours notice. However, we know life doesn't always go as planned and do our best to respond to last minute/urgent requests with 24 hours notice.
Do you share my details or talk about client assignments?
Never. We will never rent or sell your contact information and we pride ourselves on privacy and discretion. The comfort of our clients is always our top priority.
How do you handle payments and errand expenses?
Memberships are automatically charged on the first of the month. All pick up errands (dry-cleaning, prescriptions, gift purchases, etc.) must be pre-paid by the client or we can use a client provided pre-paid debit card. For your safety and theirs, we do not allow our concierges to pay out of pocket.
Are there any other fees I need to know about?
Our fees include the first 20 miles of a concierge assignment. Mileage in excess of that amount will be billed at $0.85 per mile.
What forms of payment do you take?
We prefer ACH transfer but can also accept checks, Visa, Mastercard and American Express.
What if I need help outside of normal business hours?
Our normal business hours are Monday - Friday, 9 am - 5 pm CST. We do our best to accommodate requests outside of those hours and they are subject to an after hours premium of 2X our standard rates during the week and 3X our standard rates on the weekends. Service delivery is at the sole discretion of HUM Concierge and is based upon availability.
Our Holidays (no services provided) include:
-MLK Day
-Presidents Day
-Memorial Day
-Independence Day
-Labor Day
-Columbus Day
-Thanksgiving Day and the Friday after
-Christmas week through the beginning of January. We will communicate specific dates well ahead of time.
HUM CONCIERGE IS LICENSED AND INSURED, AND PROVIDES A NON-DISCLOSURE AGREEMENT TO ENSURE THE HIGHEST LEVEL OF SERVICE WITH COMPLETE DISCRETION AND PROFESSIONALISM.