Have questions? We're here to help! Below are the answers to the questions we get most often. If you don't find what you are looking for, just reach out and ask.
What are "concierge services"?
Our concierge services are designed to provide customized personal services to busy executives and community leaders. We handle all the little details that can fill up a day, so that our clients can de-stress and focus on who and what matters most to them.
What is your service area?
We provide services to the Greater Birmingham, AL Area. Our virtual reach is practically unlimited as we have a vast rolodex of service providers who meet our luxury standards.
What are your rates?
HUM personal concierge services range in rates. We offer hourly packages, retainer packages, and project-based packages. Each and every booking is customized to meet your specific needs. Together, during the Intake Process, we will discuss the scope of the assignment, your desired level of service and provide a quote with the appropriate bill rate for the tailored service requested.
If you need a service that HUM does not provide, we are happy to make a recommendation or a referral for you. We keep a roster of the best in the business in many different areas. Also, unlike make companies in the concierge space, we do not accept commissions or "kickbacks" from any of our vendors. If we are offered one, we request that it be turned into a discount for our clients.
What is your cancellation policy?
All HUM services are prepaid. We also understand that life can be unpredictable. As long as you cancel within 24 hours (one business day) of your scheduled service, your account will not have hours deducted.
Can you give me an idea of the kinds of services you provide?
Of course! We provide a wide array of individual and corporate services designed to meet the needs of our busy clients. We might wait at your home for the electrician, pick up dry cleaning, prescriptions and other curbside orders, or surprise a VIP with a special delivery. We tailor our solutions to your needs, so that you can enjoy the luxury of time.
How much notice do I need to give you?
In order to provide the best experience possible, we prefer to have at least 48 hours notice. However, we know life doesn't always go as planned and do our best to respond to last minute/urgent requests with 24 hours notice.
Do you share my details or talk about client assignments?
Never. We will never rent or sell your contact information and we pride ourselves on privacy and discretion. The comfort of our clients is always our top priority.
How do you handle payments and errand expenses?
Our retainer clients are billed on the first of the month. Payment for packages and a la carte services is due with the signed client agreement. All pick up errands (dry-cleaning, prescriptions, gift purchases, etc.) must be pre-paid by the client. For your safety and theirs, we do not allow our concierges to pay out of pocket.
Other than my concierge service estimate and errand expenses, what additional charges am I responsible for?
Our fees include the first 20 miles of a concierge assignment. Mileage in excess of that amount will be billed at $1.25 per mile.
What forms of payment do you take?
We accept Visa, Mastercard and American Express. For our retainer clients we also accept ACH transfer.
What if I need help outside of normal business hours?
Our normal business hours are Monday - Friday, 9 am - 6 pm CST. We do our best to accommodate requests outside of those hours and they are subject to an after hours premium of 2X our standard rates. Service delivery is at the sole discretion of HUM Executive Concierge and is based upon availability.
Our Holidays (no services provided) include:
-Thanksgiving Day and the Friday after
-Christmas week through the beginning of January. We will communicate specific dates well ahead of time.
HUM CONCIERGE IS LICENSED AND INSURED, AND PROVIDES A NON-DISCLOSURE AGREEMENT TO ENSURE THE HIGHEST LEVEL OF SERVICE WITH COMPLETE DISCRETION AND PROFESSIONALISM.